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Operations

Blog Operations

Returning To Our Offices — the New Normal: Opening-Up 1.0

The extended lockdown imposed by governments worldwide has birthed the idea of working remotely or commonly called — the Work From Home (WFH) model. A New Normal has been established and the adaption has been remarkably fast for employees and their employers. Now, with the lockdown being lifted in a staggered manner, depending on the […]

Soumitra Dasgupta
Blog Customer Success

Best Practices for Setting Customer Success in your SaaS start-up

Not just the burgeoning opportunity, Indian SaaS stands apart from other industries in another aspect: a close-knit founders community with successful founders proactively trying to help the upcoming founders by guiding them, sharing their playbooks etc. Samit (Co-founder of SalesPanda) posted in the SaaSBoomi Founders Tribe Whatsapp group on best practices to set-up customer success […]

Sri Maneru
Blog Leadership

Hit the Reset Button and Activate Survival Mode

When the bottom got unhinged during the Global Financial Crisis of 2008 (GFC), a new framework saw the light of day, and the acronym VUCA rapidly gained currency to punctuate business conversations. And now, “we have a VUCA Playbook”, as Girish Mathrubootham, the Founder & CEO of Freshworks says during his tete-a- tete (read Outliers Podcast) with […]

Soumitra Dasgupta
Blog Build

Winning the new normal: Armando Mann

A few weeks after Covid19 was declared a pandemic, as part of the SaaSBoomi initiative, some of India’s top SaaS entrepreneurs got together to discuss strategies for companies to steer through the crisis. A few weeks further in, at the SaaSBoomii growth summit, we got together to discuss how to thrive in the new world, notwithstanding […]

Jayadevan P K
Blog Operations

Our lessons from the COVID crisis at Capillary

An abridged version of COVID Reflections — a three-part series by Aneesh Reddy, co-founder of Capillary. The Flipside of Turning Cash Positive FY20 (April 2019 — March 2020) has been a monumental year for us. We went from a ~40% EBITDA loss/ Negative cash flows in Q4FY19 to our first ever EBITDA and Cash Positive Quarter in Q4FY20 (JFM). […]

Aghosh Babu
Blog Build

A Mind Map & Key Learnings From SaaSBoomi Build

It’s important to follow your dreams and heart. Do something that excites you — Sundar Pichai — CEO Alphabet True to Sundar Pichai’s words Saturday the 25th of July 2020 was a day of doers. It was a day for those who followed their passion and gave their blood and sweat to realise their dreams. […]

Subash Thyagarajan
Blog Management

How to build a super cool startup – A five-pronged playbook to get the hype machine started

I was hosting a session on branding for the startup accelerator Uppekha when I had the conversation that made me write this essay. “How many of you are using Notion mainly for writing and sharing documents?” I’d asked. Quite a few founders said they were. “And how many of you use Dropbox to store things?” […]

Sairam Krishnan
Blog Management

Tryst With Destiny: An Entrepreneurial Pledge

We will, on August 15th 2020, be celebrating our 73rd Independence anniversary. Like every year, pious statements of intent will be made on eradicating poverty, emotional recallings of the lives and sacrifices of the many who brought us to the present and inspirational speeches will be made on our (continued) potential to become a world […]

Sanjay Anandaram
Blog Finance

ESOPs 101 : Know your stocks

The biggest challenge for a startup founder is hiring because your company is only as good as the people building it. Since the size of the teams at startups is relatively small, any addition to your talent pool can potentially drive growth in the company or simply disrupt it. But that isn’t entirely the challenge […]

Arvind Parthiban
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