I was recently chatting with one of my new team mates, Sudarsan (@artfuldev) at Rocketlane. We were discussing about how start-ups evolve, and eventually the conversation came to : Why does Atlassian say they “unleash the potential of every team”, or AirBnB say “we help create a world where you can belong anywhere”? It’s not […]

Varun Shoor is the Founder of Kayako, a customer service software company based in London, United Kingdom. Varun started in 2001, bootstrapped the company, and exited in 2018. Kayako was acquired by ESW Capital. And this is how it all started. Varun came across a product called wonder desk and decided to make an open-source version. […]