A group of people working together to assemble office furniture—a simple enough task, but when the group is the newly-forged team of a newly-launched startup, something as simple as putting together furniture gets infused with profound meaning. In fact, it can be the freshly sowed seeds of organisational culture—getting things done and not waiting around […]

Varun Shoor is the Founder of Kayako, a customer service software company based in London, United Kingdom. Varun started in 2001, bootstrapped the company, and exited in 2018. Kayako was acquired by ESW Capital. And this is how it all started. Varun came across a product called wonder desk and decided to make an open-source version. […]