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Customer Success
Best Practices for Setting Customer Success in your SaaS start-up
Not just the burgeoning opportunity, Indian SaaS stands apart from other industries in another aspect: a close-knit founders community with successful founders proactively trying to help the upcoming founders by guiding them, sharing their playbooks etc. Samit (Co-founder of SalesPanda) posted in the SaaSBoomi Founders Tribe Whatsapp group on best practices to set-up customer success […]
Sri Maneru

Blog
Management
ARR/FTE as *a* metric for India SaaS
This article first appeared as a LinkedIn post. A few days ago, I wrote about the need for Indian SaaS companies to get into the mindset of judicious hiring. SaaS startups saw the highest number of job cuts in 2023, which was widely reported. You sometimes hear of a metric called ARR/FTE as a metric to track and maintain efficiency […]
Dev Khare
